Is the payment refundable▼
Yes. The payment is refundable before your service is provided to you. Please check the terms and conditions for more information
Customer support
I have not received any order confirmation▼
We start registering the service for you approximately 12 hours before the start of the validity period. In the case of same day commencement within 5 minutes of receipt of payment.
If you wish to receive your activation data immediately, you can start the registration immediately at the address we sent you in the first email.You may not even receive an email confirming receipt of your payment (for example, due to an incorrect email address). In this case, please:
- first check your spam folder
- if you do not find any information from us here, please try to find your order via the form above
- on the found page you can then correct your email address and track the status of your order
If you are unable to find your address to manage your order, please contact us at any time
Contact customer support
I want to change my registration details▼
We start registering the service for you approximately 12 hours before the start of the validity period. In the case of same day commencement within 5 minutes of receipt of payment.
In the meantime, the details can be changed via the order details page. You will find this address in every email you receive from us.
If you have not received an email confirming receipt of payment (for example, due to an incorrect email address). In this case, please:
- first check your spam folder
- if you do not find any information from us here, please try to find your order via the form above (Check order status)
- on the found page you can then edit your data and track the status of your order
If your order has already been processed, it is not possible to change any data. Please note that in the event of incorrectly entered data (in particular the country of registration of the vehicle, license plate number, expiry date)
the vignette is invalid and the service must be purchased again.
Thank you for your understanding.
The payment has left my account but I have not received any email▼
As stated in our terms and conditions, we start processing the service as soon as the payment arrives in the system.There can be several reasons why the payment is not credited. From the fact that your banking institution sent the payment late to technical problems. Simply put, until we see the payment in our system, we do not consider the order completed on your part. We take every possible step to correctly pair all payments that arrive, resulting in an error rate of one hundredth of a percent. If you do not receive an email informing you that payment has been received within a maximum of 1 hour of payment (please also check your spam folder), please contact us immediately. This is the only way we can ensure the smooth running of your order. Please note that we only start working on an order when the payment is received into the system, not when the payment is sent (or simply blocked) on the customer's side. We are not responsible for any damages incurred before payment is received. Thank you for your understanding.
Contact customer support
I have another question for you.▼
If none of the answers meet your requirements, you can contact us at any time and we will be happy to deal with you.
Contact customer support
Email support
To make a customer support request, you can send an email to the address below:
WhatsApp support
For a quick resolution of your order-related questions, you can contact us on WhatsApp phone number (messages are free, you only pay for data within the Internet connection).
Customer support
Online support is available 24x7
For faster processing of your request, we ask you to provide your email address provided during registration, your car registration number and the date of your order. Thank you for your understanding.
Contact Support